IMPOSSIBLE PLEASURE / SHOP INFORMATION
Shipping and payment
Version: 1 November 2026 · 2026-11-01-eu27-dhl
Delivery area and charges
Delivery is available to street addresses in all 27 Member States of the European Union through DHL Paket with tracking. The standard checkout covers Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. No home collection, Packstation, post-office collection address or PO box is offered in this checkout. For Germany, shipping is €10.90 for orders containing only 20 × 30 cm sheets, or €11.90 if any 30 × 45 cm print is included. For the other supported EU destinations, shipping is €27.90 or €28.90 respectively. The displayed shipping charge includes the applicable VAT treatment used by the checkout. Catalogue orders are normally delivered within 7–12 working days after payment in Germany and within 7–15 working days to other supported EU destinations; a personalised dedication does not change that period. A custom-photo order is delivered within 20 working days after payment in Germany and within 25 working days to other supported EU destinations, subject to the agreed-brief process described in these terms; if fulfilment cannot be agreed or completed, the seller cancels and refunds the unfulfilled order. Working days mean Monday–Friday, excluding public holidays applicable to dispatch and carrier operation. Standard EU shipping excludes special customs or delivery territories (including the Canary Islands, Ceuta, Melilla, the Åland Islands, Mount Athos, Livigno, Campione d’Italia and overseas French territories). If your postal area is excluded, please contact us before placing an order. The seller remains responsible for delivery to the consumer; a parcel problem does not remove statutory rights.
Shipping prices by EU destination (27 countries)
| Destination | 20 × 30 cm only | Includes 30 × 45 cm |
|---|---|---|
| Austria | €27.90 | €28.90 |
| Belgium | €27.90 | €28.90 |
| Bulgaria | €27.90 | €28.90 |
| Croatia | €27.90 | €28.90 |
| Cyprus | €27.90 | €28.90 |
| Czechia | €27.90 | €28.90 |
| Denmark | €27.90 | €28.90 |
| Estonia | €27.90 | €28.90 |
| Finland | €27.90 | €28.90 |
| France | €27.90 | €28.90 |
| Germany | €10.90 | €11.90 |
| Greece | €27.90 | €28.90 |
| Hungary | €27.90 | €28.90 |
| Ireland | €27.90 | €28.90 |
| Italy | €27.90 | €28.90 |
| Latvia | €27.90 | €28.90 |
| Lithuania | €27.90 | €28.90 |
| Luxembourg | €27.90 | €28.90 |
| Malta | €27.90 | €28.90 |
| Netherlands | €27.90 | €28.90 |
| Poland | €27.90 | €28.90 |
| Portugal | €27.90 | €28.90 |
| Romania | €27.90 | €28.90 |
| Slovakia | €27.90 | €28.90 |
| Slovenia | €27.90 | €28.90 |
| Spain | €27.90 | €28.90 |
| Sweden | €27.90 | €28.90 |
Shipping is charged once per order and includes suitable ready-made protective cardboard packaging and handling. For mainland/standard DHL EU destinations only; overseas and special territories are not covered by this rate. The correct total is displayed before payment.
Packaging and recycling
The displayed shipping charge includes protective packaging and the seller’s applicable packaging-recycling costs. No separate recycling, environmental or handling charge is added at checkout or collected on delivery by the seller. Statutory packaging responsibilities remain with the responsible business. Please separate packaging materials and follow your local waste-sorting instructions. No recycled-content or recycling certification is claimed unless it is documented for the packaging actually used.
Payment methods
All prices are in euros and include 19% VAT. Catalogue prices are €29.00 for 20 × 30 cm and €45.00 for 30 × 45 cm. No-signature, signature and personal-dedication choices have no additional charge. Shipping is shown before payment. Visa/Mastercard, Apple Pay, Google Pay and PayPal are displayed as separate choices when configured and available. Card and wallet payments are processed by Stripe; PayPal is processed by PayPal. Wallet availability depends on the device, browser, account and configured card; the payment provider may offer a card fallback. Payment is due when the contract is formed. One catalogue checkout supports up to 50 prints; this is a shipping/checkout limit, not an edition limit.
Custom photo requests
The Custom photo product includes one newly created photograph and one physical print in the selected size, using an available costume or look within the seller’s portfolio style. New costumes, props, travel and a full photography session are not included. Requests must be legal, safe and within that scope. Custom-photo orders are placed separately from catalogue prints and contain one new photograph. The 20 × 30 cm version costs €79.00; the 30 × 45 cm version costs €95.00, including 19% VAT, plus the displayed standard delivery charge. Payment is taken at checkout. The seller contacts you at the supplied email within two working days to agree the actual brief. Creation begins only after your written email approval; the agreed brief is recorded with the order. If a reasonable brief cannot be agreed or the seller cannot fulfil it, the whole custom-photo order including standard delivery is cancelled and refunded through the original payment method. No additional fee is charged without a separate agreement. No exclusivity, copyright transfer or digital delivery is included.
Cart storage
Your bag uses necessary browser localStorage rather than advertising cookies. Product selections and personalisation are retained for 30 days after the last change and may survive browser or device restarts. Clearing site data, private browsing or browser restrictions may remove them; another device does not automatically receive this bag. Use Clear bag to remove it. Checkout email and delivery address are not stored in the bag.