IMPOSSIBLE PLEASURE / CONSUMER RIGHTS

Your legal guarantee rights

Physical photo prints are covered by the statutory legal guarantee of conformity. The official EU notice below explains the main rights. Contact business@impossiblepleasure.com about a problem with your print.

Open or save the English notice

Official EU legal-guarantee notice. A minimum two-year legal guarantee applies to goods bought from a trader. If goods do not meet the contract, contact the seller for the remedies provided by law. An accessible explanation follows this notice.

The notice uses the official EU colours. Tap the notice to open a full-size PDF, with pinch-to-zoom on mobile. Official German notice (PDF).

Accessible explanation

You have a minimum two-year legal guarantee from delivery for goods bought from a trader. If a print does not conform to the contract, the seller must provide the remedies required by law, free of charge: repair or replacement where applicable, or a price reduction or termination where the legal conditions are met. A fault that becomes apparent during the first year is presumed to have existed at delivery, unless that presumption is incompatible with the goods or the fault. National law can provide additional rights.

A personal dedication or an individually agreed new photograph does not remove these conformity rights. The separate rules for changing your mind are explained in Withdrawal rights.

For the official explanation linked by the notice, see Your Europe: guarantees. The Commission’s official notice files are reproduced without changes.